Acquiring a luxury timepiece should be a definitive and satisfying experience. If the timepiece you have selected does not perfectly align with your expectations upon arrival, LuxuryTime offers a structured return policy. Due to the high value, mechanical sensitivity, and authenticity requirements of our inventory, all returns are subject to the strict conditions outlined below.

1. The 14-Day Evaluation Period

We offer a 14-day return window on eligible purchases. This evaluation period begins on the exact date and time the package is signed for at the designated delivery address. To qualify for a return, you must initiate the Return Merchandise Authorization (RMA) process before the expiration of this 14-day window.

2. Conditions for Return Eligibility

To protect the integrity of our inventory and prevent unauthorized modifications, the returned timepiece must meet absolute, non-negotiable condition requirements:

• Unworn and Unaltered: The watch must remain in the exact condition it was dispatched. It cannot exhibit any signs of being worn, polished, scratched, or altered in any way.
• Security Tags Intact: All LuxuryTime security seals and manufacturer tags must remain attached and completely untampered. Removing the security tag immediately voids the return policy.
• Factory Protective Plastics: If the watch was sold as "New/Unworn" with factory protective plastics, these plastics must not be peeled or removed.
• Complete Provenance: The return must include all original packaging, inner and outer boxes, warranty cards, manuals, certificates of authenticity, and any accessories (such as spare links or hangtags) that were included in the original shipment.

3. The Return Authorization Process

Do not ship a timepiece back to our facility without prior authorization. To initiate a return:

• Contact your client advisor directly via email to request an RMA number.
• Once approved, you will be provided with specific, secure packing instructions and the RMA number, which must be clearly written on the outer shipping box.
• The buyer is responsible for arranging fully insured, trackable return shipping. We strongly advise using an armored courier or a major carrier with declared value coverage equal to the purchase price. LuxuryTime is not liable for timepieces lost or damaged during return transit.

4. Inspection and Authentication

Upon receipt at our atelier, the returned package is unboxed under continuous video surveillance. The timepiece is then submitted to our certified horologists for a comprehensive forensic inspection.

We verify that the case, movement, and serial numbers match our dispatch records exactly, ensuring no internal parts have been swapped or damaged. This mandatory inspection process typically takes 3 to 5 business days from the date of arrival.

5. Refund Processing

If the timepiece passes our stringent inspection and meets all return conditions, a refund will be issued to the original method of payment.

• Original Payment Method: Refunds are strictly routed back to the exact credit card or bank account used for the initial purchase to comply with anti-money laundering regulations.
• Non-Refundable Costs: Original outbound shipping costs, expedited processing fees, and any international import duties or taxes are strictly non-refundable.
• Restocking Fees: Returns that fail to meet the "unworn" condition but are still deemed acceptable at our discretion (e.g., a damaged presentation box or peeled plastics) will be subject to a restocking and refurbishment fee of up to 15% of the purchase price.

6. Non-Returnable Items

Please note that the following acquisitions are considered Final Sale and are exempt from our standard return policy:

• Timepieces that have been custom-sized, engraved, or modified at the buyer's request prior to dispatch.
• "Sourced" timepieces that we do not traditionally carry in inventory, but were explicitly acquired on your behalf through our concierge service.
• Select vintage references that are explicitly marked as "Final Sale" on the product listing due to their extreme fragility or rarity.